FAQ

When will my order ship?

All Celénor orders are processed within 24–72 business hours after payment confirmation.

How long does delivery take?

  • European Union: 5–12 business days
  • United Kingdom: 6–14 business days

Do I receive a tracking link?

Yes. A tracking link will be sent automatically via email once your order is dispatched.

Can I return my order?

Yes. You can return your order within 14 days of receiving it, as long as the item is unused and in its original packaging.

Learn more in our Returns & Refunds Policy.

Which payment methods can I use?

We accept secure payments via:

  • Credit/Debit Card (Visa, MasterCard, Amex)
  • PayPal
  • Apple Pay / Google Pay (if available in your region

Are your accessories hypoallergenic?

Yes. Celénor designs are created to be skin-friendly and hypoallergenic, ideal for daily wear.

Can I shower or swim with my accessories?

Our pieces are water-resistant, but for long-lasting shine we recommend removing them before swimming, showering, or using chemicals such as perfumes.

Can I order as a gift?

Absolutely! Our accessories make elegant gifts for birthdays, anniversaries, and special occasions.

Need help? Contact us anytime at celenor.jewelery@gmail.com