Store Policies

 

Estimated Delivery Time

Delivery times may vary due to:

Tracking

A tracking link will be sent by email once your order is dispatched.
Tracking updates may take 2–5 business days to appear in the system.

Incorrect Address

Customers are responsible for providing an accurate and complete delivery address. Celénor cannot be held responsible for orders delivered to incorrect addresses provided at checkout and cannot offer refunds or reshipments in these cases.

Missing or Delayed Parcels

If your parcel is delayed or missing, please contact our support team at:
celenor.jewelery@gmail.com

We will assist you with tracking and resolution.

Celénor — Feminine accessories delivered with care.

Returns & Refunds

We want you to love your Celénor piece. If something isn’t right, we’re here to help.

Returns Eligibility

You can request a return within 14 days from the delivery date, in accordance with EU consumer protection laws.

To be eligible for a return:

Items Not Eligible for Return

Refunds

Refunds are processed after we receive and inspect the returned item.
Refunds will be issued via the original payment method.

Non-Refundable Situations

Exchanges

You may request an exchange for another item of equal or higher value.

How to Request a Return

Please contact us at:
celenor.jewelery@gmail.com

When contacting support, please include:

Return Address

Return addresses vary by region and warehouse. Our support team will provide the correct return address based on your country.

Celénor — Soft luxury, protected by EU law.

Terms & Conditions

The following terms apply to all users of the Celénor online store.

Use of Our Store

By placing an order, you confirm that:

Pricing & Availability

All prices are displayed in EUR (€) and include applicable taxes.
Celénor reserves the right to update prices, product descriptions, or discontinue products at any time without prior notice.

Payment Security

All payments are processed through secure SSL-encrypted systems.
Celénor does not store or have access to customers’ payment information.

Shipping

By completing a purchase, you agree to the delivery times and conditions outlined in our Shipping & Delivery policy.

Misuse & Fraud

Celénor reserves the right to cancel orders if fraudulent activity, misuse, or incorrect information is suspected.

Intellectual Property

All content on this website, including branding, names, images, designs, and written material, is the intellectual property of Celénor. Any reproduction or use without prior written consent is strictly prohibited.

By using this website, you agree to all policies published on this page and available through our footer navigation.

Privacy Policy (GDPR)

Celénor values your privacy and complies with the General Data Protection Regulation (GDPR).

Personal Data Collected

We may collect the following personal information:

Why We Collect Data

Your data is used to:

Sharing of Data

Celénor does not sell or share personal data with third parties for advertising purposes.

Data is shared only with:

Data Security

All personal data is protected through secure, encrypted servers.
Celénor does not store customers’ payment details.

Your GDPR Rights

Under GDPR, you have the right to:

To exercise your rights, please contact us at:
celenor.jewelery@gmail.com

Celénor respects your privacy and is committed to protecting your personal data.